美国教师保险和年金协会财富管理公司拉什米·巴德韦出席本周的《财富》杂志首席运营官峰会。图片来源：Kristy Walker/Fortune
随着人工智能改变职场的可能性并促使企业重新思考岗位职责，几乎没有人怀疑未来的工作模式将与员工如今所习惯的模式大相径庭。
但总部位于纽约的美国教师保险和年金协会财富管理公司（TIAA Wealth Management）首席运营官拉什米·巴德韦认为，企业需要积极帮助员工度过这场影响深远的转型。
她在周二的《财富》杂志首席运营官峰会上表示：“会使用AI的人将取代不会使用AI的人”，这番话道出了一种普遍共识。因此她的公司一直在以直接和潜移默化的方式推动AI的应用。
巴德韦认为，企业推动AI应用需要做到三件事。前两点或许显而易见：为员工提供AI工具，然后赋予他们必要的技能。但她表示，第三点是“让员工参与解决方案的制定过程”。
这项更微妙的策略，可能会被企业领导者忽视。在她所在的公司，遗产规划律师们一直在测试两种不同的AI解决方案并提供反馈。他们的反馈大有帮助，但还有一项额外的好处，那就是通过让他们在公司应用AI的方式上拥有发言权，公司也在鼓励他们进一步使用这项技术。
她补充道：“他们的参与对推动AI应用至关重要。共同创作是一个强有力的手段。”
为助力员工提升技能，TIAA还创建了约九个“行会”，即“公司内部员工聚集、学习和实验的非正式网络”。
她认为，随着AI改变商业形态，企业领导者还需重新审视期待员工和潜在招聘对象具备的技能。
巴德韦表示：“未来的技能将会有所不同。某些特定的技能组合将会受到重视。因此，速度重于结构，洞察力重于头衔，判断力重于确定性，坦率地说，全新的思维模式重于持续改进。作为领导者，我们需要确保根据这些技能进行评估、招聘和绩效管理——那才是未来所在。”（财富中文网）
译者：刘进龙
审校：汪皓
With AI changing what’s possible in the workplace and prompting companies to rethink roles, few doubt that the future of work looks significantly different from what employees are used to today.
But companies need to actively help their workers through this profound transition, believes Rashmi Badwe, chief operating officer at New York–based TIAA Wealth Management.
“Humans who use AI will replace humans who don’t,” she said at the Fortune COO summit on Tuesday, echoing a common refrain. With that in mind, her company has been pushing AI adoption in ways both direct and subtle.
There are three things companies need to drive adoption, Badwe believes. The first two are perhaps obvious: Give workers AI tools, and then give them the necessary skill sets. But third, she said: “Involve them in the creation of the solution.”
This is a more subtle strategy business leaders might overlook. At her firm, estate-planning attorneys have been testing and giving feedback on two different AI solutions. Their feedback has been helpful, yes, but an additional benefit is that by giving them a say in how the company approaches AI, the company also encourages them to use it further.
“Their involvement in it has been instrumental in driving adoption,” she said, adding, “Co-creation is a big lever.”
To help with upskilling, TIAA has also created about nine guilds, or “informal networks in the company where employees come together, learn, and experiment,” she added.
As AI transforms business, company leaders also need to rethink the skills they look for in employees and potential hires, she believes.
“The skills of the future are going to be different,” said Badwe. “There’s going to be a premium on certain skill sets. So, speed over structure, insight over title, judgment over certainty, and, frankly, clean-slate thinking over continuous improvement. We as leaders need to ensure we are evaluating for these skills, hiring for them,performance-managing for them—that’s where the future is.”